Legal
Refund Policy
When money paid to VartaAPI can be refunded.
Last updated: 12 September 2026
This Refund Policy explains when money paid to VartaAPI can be refunded. It forms part of our Terms of Service. VartaAPI is operated by Kavin International.
1. Subscription plans
- Plans are billed monthly in advance and you may cancel at any time from inside the app.
- On cancellation you keep access until the end of the period you have already paid for. We do not pro-rate or refund part-months.
- If you were charged after cancelling, or charged twice for the same period, contact us and we will refund the incorrect charge in full.
2. WhatsApp message charges
We are a Meta Tech Provider. Meta bills you directly for the WhatsApp messages you send, and we never receive that money — so we cannot refund it.
- Refunds for WhatsApp message charges must be raised with Meta, through the billing section of your WhatsApp Business Account. We will help you find the right records, but the charge is not ours to return.
- Your account carries a wallet used for metered platform features. Adding funds to it is currently disabled, so there are no top-ups to refund.
- If you hold an unused wallet balance from before and you close your account, contact us. We will consider a refund of the unused balance to the original payment method, less any amounts already consumed and any applicable gateway or tax charges.
3. Things we cannot refund
- Message costs for messages that were delivered, or that Meta charged us for.
- Charges arising from your own configuration — for example a campaign sent to the wrong audience.
- Loss of service caused by Meta suspending your number or WhatsApp Business Account.
4. How to request a refund
Email billing@vartaapi.com from the email address on the account, with the payment reference and a short description. We acknowledge within 2 working days.
5. Timelines
| Stage | Timeline |
|---|---|
| Acknowledgement of your request | Within 2 working days |
| Decision on the request | Within 7 working days |
| Approved refund issued to the original payment method | Within 5–7 working days of approval |
| Time for your bank or card issuer to post it | Typically a further 3–5 working days |
Refunds are always returned to the original payment method. We cannot refund to a different account.
6. Chargebacks
If you raise a chargeback, we may suspend the account while the dispute is investigated. Please contact us first — most issues are resolved faster directly.
Contact
Kavin International
26/1 Narayan Nagar, Opp SBI Bank, Basti Sheikh Rd, Jalandhar, Punjab 144002
Email: legal@vartaapi.com
See also: Terms · Privacy · Refunds · Data deletion